FAQs – Frequently Asked Questions

HONG KONG XINGYUNER TECHNOLOGY CO., LIMITED

1. What types of electronics do you sell?

We specialize in a wide range of electronic products, including home appliances, personal gadgets, audio devices, and smart technology. Please visit our product pages for full details.

2. Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on your location. You can check the shipping policy for more details.

3. How long does delivery take?

Orders are usually processed within 1–3 business days. Delivery times vary by destination:

  • Hong Kong: 1–2 business days
  • Asia: 3–7 business days
  • International: 7–15 business days

4. What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard), PayPal, and other secure payment gateways available at checkout.

5. Is my personal information secure on your site?

Absolutely. We use advanced SSL encryption and never share your personal data with third parties. Please refer to our Privacy Policy for more information.

6. Can I cancel or change my order after placing it?

If your order hasn’t been shipped yet, you may contact us within 12 hours of placing the order to request a cancellation or modification.

7. What is your return and refund policy?

We accept returns within 14 days of delivery if the item is unused and in its original condition. For faulty or damaged products, please contact us immediately for assistance. See our Returns Policy for full details.

8. Do your products come with a warranty?

Yes, most of our products come with a manufacturer’s warranty. Warranty periods and conditions vary by product. Please check the individual product page or contact us for specific warranty information.

9. How can I track my order?

Once your order is shipped, we will email you the tracking number and instructions to follow your shipment.

10. How can I contact your customer support?

You can reach us through:

  • Phone: 92490947
  • Email: wuyun313@outlook.com
  • Address: RM03, 24/F, Ho King Commercial Centre, 2-16 Fayuen Street, Mongkok, Kowloon, Hong Kong.

We aim to respond to all inquiries within 24 hours.