Returns & Refund Policy
HONG KONG XINGYUNER TECHNOLOGY CO., LIMITED
We want you to be fully satisfied with your purchase. If you are not happy with your product, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order if:
- The item is unused, unopened, and in its original packaging
- The product is defective, damaged, or not as described
Note: Certain electronic items such as personal care devices or opened packaging may not be eligible for return due to hygiene or safety reasons.
2. How to Request a Return
To initiate a return, please contact our customer support with the following information:
- Order number
- Reason for return
- Photos or videos (if the item is defective or damaged)
Email: wuyun313@outlook.com
Phone: 92490947
We will review your request and respond within 2 business days.
3. Return Shipping
- Customers are responsible for return shipping costs unless the product is damaged, faulty, or incorrect.
- We recommend using a trackable shipping method.
- We are not responsible for items lost or damaged in return transit.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- A refund will be processed to your original method of payment within 5–10 business days.
- Shipping costs (if any) are non-refundable, unless the return is due to our error.
5. Exchanges
We currently do not offer direct product exchanges. If you need a different item, please return your original purchase for a refund and place a new order.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company or payment provider
- If the issue persists, contact us at wuyun313@outlook.com
If you have any further questions about returns or refunds, feel free to contact us:
- Email: wuyun313@outlook.com
- Phone: 92490947
- Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
