Shipping Policy
HONG KONG XINGYUNER TECHNOLOGY CO., LIMITED
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
2. Shipping Locations
We ship products to most countries worldwide. Please ensure your shipping address is correct and complete at checkout.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
- Hong Kong: 1–2 business days
- Asia: 3–7 business days
- International: 7–15 business days
Please note: Actual delivery times may vary depending on your location, local customs processing, and courier services.
4. Shipment Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier’s website.
5. Delays and Customs
We are not responsible for delays caused by the shipping carrier or customs clearance processes. Import duties, taxes, or other charges may apply depending on your country’s laws and are the customer’s responsibility.
6. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us at wuyun313@outlook.com within 7 days of the expected delivery date. We’ll assist in resolving the issue promptly.
7. Change of Shipping Address
If you need to change your shipping address, contact us within 12 hours of placing the order. After this window, we may not be able to modify your address.
8. Contact
If you have any questions about shipping or tracking, please contact our support team:
- Email: wuyun313@outlook.com
- Phone: 92490947
- Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
